Returns & Replacements

Since, each order is custom made for you, we do not allow returns and refunds.

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However, if you receive a defective or damaged product due to an error on our part, we’re happy to offer an exchange.

To be eligible, please contact us within 48 hours of receiving your order, along with clear photos of the issue. 

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Your satisfaction matters to us, and we’re here to help if something goes wrong from our side.

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If you need to exchange it for the same item, send us an email at browncloud2019@gmail.com and send your items to the following address:

BrownCloud, 12,

DDA Market, A1B Block,

Paschim Vihar, New Delhi, India-110063

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​​Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.